Refund policy

Refund & Return Policy

Effective Date: July 28, 2026

At Mainframe Co., we want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition with all tags attached.
  • Be returned in its original packaging, if possible.
  • Include proof of purchase or your order number.

Items returned that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Sale or clearance items
  • Gift cards
  • Custom or personalized products
  • Items marked as Final Sale

Exchanges

If you need a different size or received the wrong item, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund or store credit.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work to resolve the issue as quickly as possible by sending a replacement, issuing a refund, or offering another appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The return is the result of our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

How to Start a Return

To begin a return or exchange, please contact us with:

  • Your name
  • Order number
  • Reason for the return

Email: dylanp49@yahoo.com

Please do not send items back without contacting us first.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Mainframe Co.

Email: Dylanp49@yahoo.com

Website: https://www.mainframeco.shop